Information Technology Outsourcing or ITO is a company's outsourcing of computer or Internet related work, such as programming, to other companies. IT outsourcing is a phrase used to describe the practice of seeking resources or subcontracting outside of an organizational structure for all or part of an IT (Information Technology) function. An organization would use IT outsourcing for functions ranging from infrastructure to software development, maintenance and support. For example, an enterprise might outsource its IT management because it is cheaper to contract a third party to do so than it would be to build its own in house IT management team. Or a company might outsource all of its data storage needs because it does not want to buy and maintain its own data storage devices. Most large organizations only outsource a portion of any given IT function. It is used in reference to business process outsourcing or BPO, which is the outsourcing of the work that does not require much of technical skills.
IT outsourcing (as a part of an outsourcing definition) is the use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.
Outsourcing, which also includes utility services, software as a service and cloud-enabled outsourcing, helps clients to develop the right sourcing strategies and vision, select the right IT service providers, structure the best possible contracts, and govern deals for sustainable win-win relationships with external providers. Outsourcing can enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and or intellectual property.
IT outsourcing services and infrastructure support (IT help desk, desktop management services, IT monitoring and systems management, support for mobile devices and applications, network monitoring, ITIL® training and more). Industry expertise combined with nearshore, offshore and onshore delivery capabilities means first-class support from a local provider with the capability and delivery network of a much larger organization.
IT outsourcing refers to outsourcing all or parts of IT functions to an external party. Information technology outsourcing is a subset of business process outsourcing (BPO). The reasons for IT outsourcing include lack of resources and cost reduction. IT outsourcing is sometimes called IT enabled services (ITES) outsourcing.
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