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Managed IT Support Services Indonesia

PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | Jaringan  

We follow a mature, process driven support program for companies who want to leverage technology to run their businesses more efficiently. By leveraging our best practices and defined processes we provide our customers with a repeatable, proven support model to deliver consistent predictable end results.

Easy-on-the-budget Managed IT Support Services and computer network maintenance for businesses. Are you constantly surprised by expensive bills for your business IT? If dealing with the unforeseen cost of technology has become too much to handle, IT Support from Berlisensi is the solution.

Predictable IT budgeting is possible with flat rate, comprehensive IT Support and IT Management solutions from Berlisensi

With Managed IT Support Services from Berlisensi you can achieve your goals with the ability to :
  • Eliminate costly downtime - with IT support that ensures a smooth operation
  • Focus more energy on your core business - knowing your technology is in expert hands
  • Expect predictable costs - with a fixed monthly rate that covers everything you need
  • Keep your assets safe and secure - we ensure your computer data and network are safe
With our flat rate monthly plan, you can put your focus back into your business instead of worrying over your technology budget

With Managed IT Support Services from Berlisensi you can be sure that your systems are proactively monitored and supported at all times.

Every business is different and has different requirements from their IT systems, so whether you need a little extra help or want to outsource your IT, we offer tailor made solutions designed to help you get the very best from your IT investment.

A managed support contract can help you to control costs, improve employee productivity and grow your business

Whether you feel that your organisation isn't large enough for your own internal IT department, or you just want to take away managing your IT infrastructure, a managed support contract from Berlisensi is the answer.

Using service level agreements (SLA's), Berlisensi offers a series of guarantees in terms of what a customer can expect in terms of standard response times and on-going system monitoring.

Benefits of Managed IT Support Services from Berlisensi include :
  • Service helpdesk and remote IT support
Our support helpdesk is available during normal working hours for our clients to log support calls for any IT related problems. Each customer call is logged in our remote management system and we will provide you with a unique call reference number to keep track of your issue.

Our fully trained team will work directly with you to manage and resolve your support query using telephone support and remote access.
  • Proactive monitoring of your IT systems
Berlisensi use a number of market-leading tools to provide proactive 24/7 monitoring of your key IT systems. Traditionally, IT support companies focus on reactive support, only fixing something when it's broken, meaning issues occur when it's already too late.

Unlike these traditional methods, Berlisensi focus on providing proactive support to ensure your business can continue to run smoothly, knowing that any issues are resolved before they become disruptive to your business.

Our software monitors all networked devices including servers, PCs, printers, routers, switches, firewalls and all server-based software, providing us with a real time analysis of the performance of your systems.
  • Reasonable fee for onsite support 
We try to fix all issues remotely, some support problems may require an on-site visit to reach a resolution. Unlike many other IT support companies, Berlisensi applies a reasonable charges for engineer onsite support.

All support, be it onsite, by telephone or remote access is included within a fixed monthly fee, meaning you'll never receive any unexpected bills from us.
  • Outstanding customer service that makes your IT systems a priority
As a business, we are always looking at ways to enhance our customer service offering and take feedback from our customers very seriously. When you take a managed support contract with Berlisensi you will be assigned an account manager who will be a regular point of contact for you. Your account manager will work with you to ensure that you are getting the most out of your support contract and be able to offer advice and guidance.

We run a number of customer service initiatives including regular account management visits, mystery shoppers and customer surveys, to ensure we are maintaining the levels of service our clients expect from us.

If your business requirements dictate computer network installation and maintenance services, on-site and remote support, IT support consulting, network consulting and integration services, network and server support, wireless networking, or network management, we’re there when you need us.

Call Berlisensi today and ask one of our highly skilled consultants to help address your organization's Managed IT Support Services goals. Services become customer mandatory needs. Most companies is going to concentrate in their basic core business, IT is remain as an electronic tools to improve every single business. In order to bridge this gap, Berlisensi Berkah Mandiri provides solution for services either for SMB up to large enterprise companies. The solution start from project implementation and maintenance up to turn-key solution. In line with the rising demands of customer support availability we provide services for our valued customer with a full at :

Call Center 24 Hours
Engineer on Site
Manage Service Maintenance

For any inquiries or questions regarding our Products and Solutions, Please Contact Us : 

PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | Jaringan 

Spinindo Building 2nd Floor, Jl. K.H. Wahid Hasyim No. 76, Jakarta Pusat, DKI Jakarta 10340 Indonesia
Phone     : ‪(+62-21) 22390938
Fax         : (+62-21) 22390938
Mobile    : (+62) 816 289 458
Email     : info@berlisensi.com
Website  : http://www.berlisensi.com
  

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For any inquiries or questions regarding our Products, Services and Solutions, please contact PT. Berlisensi Berkah Mandiri. Giving approriate services is our business.
Call Now (+62) 816 289 458