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IT Maintenance Outsourcing

PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | Jaringan  

Berlisensi's IT maintenance services are managed and delivered through a single point of contact in our 24/7 technical assistance centre. Our wide network of experienced field engineers are on hand, 24/7, to provide an efficient and responsive multi-vendor support solution for our channel partners and their end user customers.

Our services include :
  • A dedicated Service Desk Analyst as a customer’s single point of contact
  • Network & server support
  • Guaranteed response within defined service level agreement
  • Nationwide spares locations
  • Large network of skilled and accredited field based engineers
  • 24/7 Service Desk and call logging facility
  • Service Delivery Management
  • Remote and onsite trouble shooting services
Our wide network of engineers all hold the necessary accreditations in leading-edge technologies and legacy equipment enabling Berlisensi to support multiple vendors and technologies.

Our IT hardware maintenance and support service provides organizations with an independent, OEM alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout Indonesia. Instead of upgrading your IT equipment unnecessarily when the warranty period ends, rely on us to help you get the most from your CAPEX and OPEX with our server maintenance and storage support services.

Data center hardware maintenance including server support and storage support. With highly skilled technical personnel, a sophisticated IT hardware support infrastructure and proprietary support tools, we provide expert support for virtually any IT hardware from most major manufacturers including:
  • IBM® server maintenance and storage expertise
  • HP® server maintenance and storage expertise
  • Dell® server maintenance and storage expertise
  • EMC® storage expertise
  • Sun®/ Oracle® server maintenance and storage expertise
  • NetApp® storage expertise
  • HDS (Hitachi®) storage expertise
  • Fujitsu® server maintenance
  • Cisco® networking hardware support
Computer network support and maintenance services are fundamental for a business's key performance and should be treated as an ongoing exercise as IT is ever evolving. With the proper tools and knowledge it can save your business the expense and disruption of downtime. People often forget how essential IT hardware is to the success of their business, until they are up against a deadline and something critical fails. You may be able to deal with everyday troubleshooting issues. However, what happens when you come across a completely new problem you cannot solve?

By regularly performing IT maintenance services on your computer and engaging a company in Indonesia that is trustworthy and reliable, you can ensure that your computer system is up to standard. Companies with well-maintained systems are rewarded with trouble-free computing and fast and efficient responses. A well maintained computer, laptop, network or server is also easier to troubleshoot in the event of a problem. Moreover, regular PC maintenance services also maximize the lifespan of the equipment, thus helping the company cut down on expenditure.

Berlisensi understands that all companies are unique and have individual systems that are personalized to their needs. Hence, Berlisensi adopts the policy of customizing each company's computer support contract to meet their specific needs.

With our Premium Maintenance Plan, you can expect the following features and benefits :
  • Immediate Responses : Whenever a problem arises, our team of engineers will be able to offer immediate assistance via Remote Desktop Support. Most of the issues can be solved remotely with a turnaround time of less than 3 hours. For more complicated issues, our engineers in Singapore will be deployed on-site to resolve the issue and offer computer repair services. After solving the complications, our engineers will continue to monitor the situation to ensure that the same problem does not occur again.
  • IT Asset Management : We help you to enhance the performance of and achieve optimal life cycle management of information technology assets. Proper documentation and tracking of hardware or software IT assets assist managers in strategic IT decision making, as well as to manage their IT portfolio effectively in the areas of cost and governance.
  • IT Advisory Services : To help you further understand your IT challenges and business needs, our certified and experienced engineers are available for consultation regarding any IT related issues.
  • Preventive Maintenance : As Berlisensi gets familiar with your network and computer systems, our strategy revolves around constant monitoring and improvement of clients' IT environment in order to minimize compromises to security and maintain system availability.
  • Single Point-of-Contact : Manage your entire IT project life cycle and offer a single point-of-contact so you do not have to coordinate with multiple technology partners such as internet service provider, telephone system vendor, mobile communications provider, servers or workstations warranty provider etc.
  • Certified IT Engineers : Our IT engineers are selected through the most stringent assessments and interview processes thus ensuring reliability and professionalism.
Call Berlisensi today and ask one of our highly skilled consultants to help address your organization's IT Maintenance Outsourcing Services goals. Services become customer mandatory needs. Most companies is going to concentrate in their basic core business, IT is remain as an electronic tools to improve every single business. In order to bridge this gap, Berlisensi Berkah Mandiri provides solution for services either for SMB up to large enterprise companies. The solution start from project implementation and maintenance up to turn-key solution. In line with the rising demands of customer support availability we provide services for our valued customer with a full at :

Call Center 24 Hours
Engineer on Site
Manage Service Maintenance

For any inquiries or questions regarding our Products and Solutions, Please Contact Us : 

PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | Jaringan 

Spinindo Building 2nd Floor, Jl. K.H. Wahid Hasyim No. 76, Jakarta Pusat, DKI Jakarta 10340 Indonesia
Phone     : ‪(+62-21) 22390938
Fax         : (+62-21) 22390938
Mobile    : (+62) 816 289 458
Email     : info@berlisensi.com
Website  : http://www.berlisensi.com
  

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For any inquiries or questions regarding our Products, Services and Solutions, please contact PT. Berlisensi Berkah Mandiri. Giving approriate services is our business.
Call Now (+62) 816 289 458