PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | JaringanBerlisensi's IT Support and maintenance services are managed and delivered through a single point of contact in our 24/7 technical assistance centre. Our wide network of experienced field engineers are on hand, 24/7, to provide an efficient and responsive multi-vendor support solution for our channel partners and their end user customers.
Our services include :
- A dedicated Service Desk Analyst as a customer’s single point of contact
- Network & server support
- Guaranteed response within defined service level agreement
- Nationwide spares locations
- Large network of skilled and accredited field based engineers
- 24/7 Service Desk and call logging facility
- Service Delivery Management
- Remote and onsite trouble shooting services
Our IT hardware maintenance and support service provides organizations with an independent, OEM alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout Indonesia. Instead of upgrading your IT equipment unnecessarily when the warranty period ends, rely on us to help you get the most from your CAPEX and OPEX with our server maintenance and storage support services.
Data center hardware maintenance including server support and storage support. With highly skilled technical personnel, a sophisticated IT hardware support infrastructure and proprietary support tools, we provide expert support for virtually any IT hardware from most major manufacturers including:
- IBM® server maintenance and storage expertise
- HP® server maintenance and storage expertise
- Dell® server maintenance and storage expertise
- EMC® storage expertise
- Sun®/ Oracle® server maintenance and storage expertise
- NetApp® storage expertise
- HDS (Hitachi®) storage expertise
- Fujitsu® server maintenance
- Cisco® networking hardware support
- Immediate Responses : Whenever a problem arises, our team of engineers will be able to offer immediate assistance via Remote Desktop Support. Most of the issues can be solved remotely with a turnaround time of less than 3 hours. For more complicated issues, our engineers in Singapore will be deployed on-site to resolve the issue and offer computer repair services. After solving the complications, our engineers will continue to monitor the situation to ensure that the same problem does not occur again.
- IT Asset Management : We help you to enhance the performance of and achieve optimal life cycle management of information technology assets. Proper documentation and tracking of hardware or software IT assets assist managers in strategic IT decision making, as well as to manage their IT portfolio effectively in the areas of cost and governance.
- IT Advisory Services : To help you further understand your IT challenges and business needs, our certified and experienced engineers are available for consultation regarding any IT related issues.
- Preventive Maintenance : As Berlisensi gets familiar with your network and computer systems, our strategy revolves around constant monitoring and improvement of clients' IT environment in order to minimize compromises to security and maintain system availability.
- Single Point-of-Contact : Manage your entire IT project life cycle and offer a single point-of-contact so you do not have to coordinate with multiple technology partners such as internet service provider, telephone system vendor, mobile communications provider, servers or workstations warranty provider etc.
- Certified IT Engineers : Our IT engineers are selected through the most stringent assessments and interview processes thus ensuring reliability and professionalism.
Call Center 24 Hours
Engineer on Site
Manage Service Maintenance
PT. Berlisensi Berkah Mandiri | Konsultan | Jasa IT | Data Center | Jaringan
Spinindo Building 2nd Floor, Jl. K.H. Wahid Hasyim No. 76, Jakarta Pusat, DKI Jakarta 10340 Indonesia
Phone : (+62-21) 22390938
Fax : (+62-21) 22390938
Mobile : (+62) 816 289 458
Email : firstname.lastname@example.org
Website : http://www.berlisensi.com
Mobile : (+62) 816 289 458